Your Complete Guide to Provider Scheduling

Your Complete Guide to Provider Scheduling

Many healthcare organizations believe that their scheduling software does only that – generate schedules. However, technology has advanced, and the best scheduling software can do so much more. It has the ability to save your organization and providers time, impact the work-life balance of your providers, and improve the efficiency and productivity of your employees.

Intelligent scheduling software also has the ability to generate schedules automatically, manage staffing ratios and gaps, and match patient demand to provider productivity. These are elements of scheduling which are often time-consuming to staff and difficult to manage.

Additional ways scheduling software can effectively serve your organization is to integrate payroll, centralize scheduling requests, and allow providers more control of their schedules.

Generate schedules automatically

Advanced scheduling software can create schedules automatically based on pre-populated scheduling rules. In addition to rules, providers can submit their own specific requests for time off, specific shifts or just state when they are available to work, and you can set par levels in advance to ensure staffing needs are met. Once all providers input their choices, you simply have to approve the schedule. To make things even easier, you only need to input areas that have rotating schedules one time, and you can apply this template to all future schedules, with only a few tweaks if needed. As a result, this greatly reduces the time you spend on scheduling.

Cut scheduling time in half

Gone are the days of passing around paper calendars that get so marked up with pencils and eraser marks that they become illegible. You no longer have to scroll through endless emails and texts to determine who wants what days/shifts off either. With intelligent scheduling software, all of this is done online or through a mobile app, with scheduling rules and staffing needs built into the software. The goal is to handle diverse department needs and complex schedule creation effortlessly, including call schedules and cross-credential schedules, even across multiple departments, units and sites. Additionally, since scheduling rules are built in, it makes final approval happen much faster.

A hospital in Southampton, New York was experiencing constant struggles with nurse scheduling. With over 200 nurses and multiple units to staff, along with union rules that had to be followed, nurse managers were spending an average of 40 hours a month building and editing schedules. The staff was frustrated due to scheduling conflicts and errors. After switching to Intrigma Scheduler Nursing Edition, the organization saved $300,000 a year due to nurse manager time savings, staff retention and reduced overtime usage. Additionally, allowing the nurses more control over their own schedule creation reduced staffing conflicts and errors, thus increasing job satisfaction among the nurses. This, in turn, led to a major increase in the facility’s Press Ganey scores, from 80% to the high 90% benchmark.

The value of automated scheduling is seen in other industries as well as healthcare. For example, a Midwest manufacturing company calculated its annual man-hours spent on schedule creation and resolving grievances related to the schedule at nearly 20,000, or the equivalent of nine and a half FTEs annually. After implementing automated scheduling, not only did the organization save time and nearly $5 million, but it also reduced the number of worker grievances due to errors in scheduling and policy processes.

Create schedules that are fair to all providers

Scheduling software with built-in scheduling logic has the ability to evaluate each provider’s assignments. This allows the software to provide fair schedules by:

  • Avoiding assigning providers too many hours in total across multiple sites or units.
  • Ensuring that a provider is not scheduled for a day shift immediately following a night assignment.
  • Taking into account the provider’s preferences when automating the schedule.
  • Making sure holidays and weekends are fairly distributed among staff.
  • And more!

Harvard Business Review reveals some of the risks of uneven distribution of workloads among staff. The most common scenario is that the highest performing members of a team become overworked, disillusioned and resentful because they feel they are doing the lion’s share of the work. Meanwhile, the lower performers tend to lose motivation because they feel they aren’t being challenged or are being overlooked for assignments and promotions. Scheduling software that addresses workforce analytics and workload distribution can help managers avoid these pitfalls.

Advanced scheduling software utilizes analytics to track provider workloads, rotate the busiest days amongst providers, and ensure even distribution of shift requirements, like weekends and holidays. This is accomplished while respecting staffing needs and considering provider preferences. Disputes can also be easily tracked and resolved with software-generated reports.

Despite success stories like the one above, many people are surprised to learn that automated scheduling improves staff retention. In addition, the Society for Human Resource Management states that a lack of schedule flexibility is the reason a third of workers have left a job. In fact, 80% of employees state they would be more loyal to their employer if there was more flexibility, and 25% say they would rather trade a portion of their salary in exchange for a schedule that is less rigid. Additionally, the number one reason employees seek out jobs with flexible scheduling is work-life balance. A full 75% of employees feel that a flexible schedule allows them to live a healthier life and experience less stress in their daily life.

Ensure quotas/FTEs are met

It is crucial for your organization to meet staffing needs while encouraging the productivity of physicians and advanced practitioners. To make this easier, you can build quotas into the staffing rules to help ensure productivity while meeting patient needs.

Different units have different staffing mixes, FTEs and quotas. No matter your specialty area, whether it be telemedicine, urgent care, emergency departments or others, you can utilize the customizable software to benefit your organization. Utilizing a modular-based technology, a base schedule is built and any changes can easily be added to the platform to transform the system into a unique tool built specifically to help you and your providers meet quotas. The dashboard updates in real time, so if you need to make staff changes, you can see a side-by-side comparison between the actual calendar and the quota/FTE tallies. This allows you to maintain a running count of quotas/FTEs.

Manage staffing ratios and gaps

Advanced scheduling software can help your organization avoid costly overstaffing and frustrating understaffing.

A recent HIMSS article noted that workforce management digital health tools, such as automated scheduling software, are helping to alleviate nursing burnout by identifying gaps in shift work and generating schedules automatically. This type of software can help managers easily make required adjustments to the schedule to fill gaps in real time, based on complex scheduling factors such as daily staffing levels, staff quotas, surges in patient census, time off requests and staff availability.

For example, using Intrigma’s Health System Tracker feature, an entire health system in Oregon, Legacy Health, was able to effectively manage a difficult schedule during the recent COVID-19 outbreak. Intrigma helped the health system track gaps in newly added surge shifts while monitoring providers’ overtime worked. Intrigma’s Tracker feature updates in real time, so you can adjust the schedule while tracking how it affects overtime, weekends worked, COVID-19 shifts worked and more. You can also view the Tracker feature side by side with the actual schedule to see the updates as you make them.

The scheduling system also alerts administrators about empty shifts to streamline filling gaps in the schedule. This was especially helpful during COVID-19 when there were increased patient volumes and additional shifts being added to the schedule. Staff can also see the availability of open shifts and assign themselves with Intrigma’s Open Shifts feature. When there is this type of schedule transparency, there tends to be fewer staffing conflicts. Providers can see the needs of their department and determine where they can help. Additionally, with mobile app and home access, staff can communicate with family prior to taking on extra assignments.

Another effect of the COVID-19 pandemic was the rapid expansion of telemedicine. Organizations need flexible scheduling software that can evolve and keep up with practice changes now more than ever. For example, many providers were shifted to virtual visits and work-from-home assignments, and without scheduling flexibility, this could potentially cause a scheduling nightmare and staff frustrations. Intelligent scheduling software can help close the gap between telemedicine and in-person care while still monitoring and preventing staff stress and burnout.

Match patient demand to provider productivity

Staffing shortages can create provider frustration and patient dissatisfaction. Essentially, providers get frustrated because they have to work harder and faster when understaffed and thus feel as if they don’t have the time to provide quality healthcare to their patients. Patients get frustrated because of crowded waiting rooms, long wait times and then feeling rushed through an appointment they waited a long time for.

Staffing overages can also be a source of stress for providers because they are underutilized and not fulfilled in their daily work life. This is not only stressful for the providers, but also for the institutions which are paying for the salaries of the providers.

Increase patient satisfaction by decreasing long wait times

Patient wait times are a major driver in patient satisfaction. The Vitals study report in 2018 revealed that 30% of patients have left a provider’s office prior to being seen due to an extended wait period. About 20% of the time, a patient will go as far as to get a new provider due to wait times. The offices that consistently rank the highest in patient satisfaction scores have wait times of 15 minutes or less.

Decrease triggers for physician burnout

On the provider side, the Agency for Healthcare Research and Quality cites chaotic work environments, time pressure and lack of work-life balance as the top triggers for physician burnout. AHRQ has also identified some of the most promising interventions for decreasing physician burnout, and they include flexible scheduling, more attention to work-life balance and allowing more time on the schedule for complex patient appointments.

Integrate payroll within scheduling platforms

Precise payroll tracking is critical to your organization and your employees. It is a matter of ethics to ensure that employees are appropriately compensated for the time they spend working. It also helps your organization withhold, pay and track taxes as well as create profit and loss statements.

Intrigma’s Efficient PayManager can automatically calculate payroll and keep track of overtime, night differential calculations, holiday pay and multiple pay rates. The software also has a PTO tracking tool, which will ensure that the time off is properly accounted for, and it provides payroll transparency for providers with an easy-to-understand itemization of compensation. This simplification of payroll eliminates the need to create Excel spreadsheets and reduces the risk of human error.

What about unplanned overtime? It can wreak havoc on budgets. However, when emergency surges require employees to work extra, it won’t come as a surprise with intelligent scheduling software – overtime alerts can flag when a schedule will include unplanned overtime. This gives you time to either adjust the schedule to avoid the overtime or justify the extra cost if it is unavoidable.

Other benefits of an integrated payroll system include:

  • Compare actual hours worked with anticipated schedules, which can help administrators plan future schedules to maximize productivity.
  • Reduced paperwork that makes working remotely more efficient for the administrative staff.
  • Less time spent on payroll, which leaves more time for other business.

Centralize scheduling requests

You no longer have to keep track of multiple avenues for staff requests. Scheduling software often has online portals and mobile apps to allow providers to input all their time-off requests and shift preferences. This allows for one central location to funnel all requests, thereby reducing human error because there are no slips of paper, post-it notes, texts, emails or instant messages to sort through to organize scheduling requests.

Communication lines are always open between schedulers and staff with Intrigma’s Efficient Communications. Post important announcements on the schedule, send secure texts or pages to your staff and send shift reminders to maximize communication with the organization. Staff can also access the scheduling platform from any location or device, enhancing communication and closing any information gaps.

Give providers more control over their schedules

A study published in theJournal for Nurses in Professional Development found that nurses self-reported an increase in autonomy and professional development assessment scores, and two of four hospitals surveyed reported a decrease in nurse turnover rates following implementation of self-scheduling software. Reducing nurse turnover rates can translate into huge savings for hospitals. According to the 2020 NSI Nursing Solutions National Healthcare Retention and RN Staffing Report, the cost of replacing a single RN is estimated at an average of $44,000 and just a 1% decrease in the rate of nursing turnover can save an average hospital over $300,000 per year.

Thus, a key to provider satisfaction is freedom. With Intrigma’s solution, providers can trade shifts without scheduler approval or adjust their schedule with short notice – and it can all be done from home or a mobile device. This autonomy leads to increased feelings of value among providers, which lessens burnout and staff turnover. As an indirect result, organizations then avoid the high cost of hiring, onboarding and training new employees.

Secure your data

Data security in healthcare is imperative. While scheduling systems do not generally have a large amount of private information, basic demographic data is considered personally identifiable information (PII). This includes data such as:

  • Name.
  • Phone number.
  • Address.
  • Date of birth.
  • Sex.
  • Ethnicity.
  • Social Security number.
  • Emergency contact information.

A breach of such information is considered a Health Insurance Portability and Accountability Act (HIPAA) violation. These breaches can be costly – even a basic demographic data breach can cost an organization millions of dollars. In fact, in 2014, Community Health Systems settled a $5 million multi-state action due to the security breach of PHI of over 6 million individuals. According to the U.S. Securities and Exchange Commission, a Chinese group hacked into the organization’s system, installed malware and stole patient data.

In addition to the monetary penalties that such a data breach entails, there are typically other corrective actions that must be implemented and followed for years after the initial breach. These measures can be costly and time-consuming to implement. Being proactive in the data security realm, instead of reactive, is the best plan. Intrigma provides 24/7 monitoring, transaction log backups every ten minutes and full data backups every six hours to ensure data security and disaster recovery. Additionally, multiple database servers secured on the Microsoft Azure cloud platform ensure that your organization’s information is secure.

In summary

Scheduling software has evolved vastly in recent years. Your organization needs a system that has a multitude of functions, offers built-in flexibility and gives your employees what they deserve. Scheduling software should be working for you to make scheduling faster and easier to improve the efficiency of your clinical operations. Intrigma was founded in 2004 with these goals in mind, and today we serve hundreds of organizations across the world with complex scheduling needs. To learn more about how Intrigma can help you implement efficient scheduling solutions, contact us today.

How Flexible Scheduling Can Impact Employee Satisfaction and Retention

How Flexible Scheduling Can Impact Employee Satisfaction and Retention

Employee satisfaction is a major factor in staff retention, so helping your employees achieve a work-life balance is key to keeping valuable employees.

Scheduling software that offers remote access and flexible scheduling, such as shift trades and swaps, open shifts pick up, and even self-scheduling can impact your employees in a positive manner, enabling them to have more control over their schedule and thus, over their work-life balance.

Employee satisfaction

Employees who are happy with their position in a company usually don’t plan on leaving. And scheduling flexibility plays a big part in their happiness. In fact, a survey done by FlexJobs found that more than 25% of employees value flexibility in a job more than pay,and 80% revealed they would be more loyal to an employer if flexibility was offered. Moreover, almost 20% of employees surveyed were currently seeking new positions due to a lack of flexibility at their present employment.

Clearly, flexibility is a major driver in employee satisfaction, mainly because, according to the 2020 NSI Nursing Solutions report, that flexibility allows employees to care for a child, spouse, or other family members, leading to a more stabilized work-life balance.

Fortunately, scheduling software can help you offer that flexibility to your staff, resulting in a more satisfied workforce that gives back to the organization with their time and talents and stays loyal.

Flexible scheduling

Intrigma’s flexible scheduling software allows your employees to have more control over their schedules through easy shift trades and swaps. For example, in a shift trade, Employee A needs a day off, and Employee B helps Employee A by taking the unwanted shift. Both are happy, and this just prevented a call off and unnecessary administrative staff work. Similarly, a swap is made when two employees agree to work each other’s shift. Again, both employees are happy, and you avoid last-minute open shifts on the schedule.

Flexibility also comes in the form of open shifts, where employees can pick up posted shifts as they please to help cover patient surges and regular scheduling alike. You can post open shifts well in advance too, and once posted, you can choose to have no manager approval needed thanks to built-in scheduling rules that automatically avoid overtime, double-staffing, and back-to-back shift scheduling.

In some areas, especially nurse scheduling, flexibility is offered through self-scheduling as well. You can set the par levels for each day and shift, and nurses can choose when they want to work. This can cut scheduling time in half by preventing changes due to conflicts once the schedule is posted.

Remote access to schedule

A key factor in employee satisfaction is having remote access to the schedule. With Intrigma’s scheduling software, employees have 24/7 access to both their schedule and the entire schedule. This allows for schedule transparency. Essentially, employees are more likely to be willing to work shifts if they can see that there is truly a need. This also allows for communication between and compromise among employees to fill the schedule. Having this type of transparency makes employees feel like an integral part of the team.

AHRQ-funded research found that work-life balance is one of the major stressors that leads to physician burnout. This same study found that when leaders modeled and supported work-life balance and offered flexibility in schedules, workers were less overwhelmed. When employees can look at the schedule from home via their personal computer or cell phone, they can involve family members in decision making when it comes to their work schedule.

Additionally, this type of remote access via a mobile app not only allows viewing of the schedule, but employees can also make shift trades or swaps from the comfort of their home. It is not necessary to wait until the next time they are in the office to make changes. This also helps open shifts fill quickly since all employees, whether in the office or not, can see the needs of your organization.

What next?

If your organization is one of the 83% that target employee retention as a key strategic initiative, it is time to closely evaluate your scheduling software and determine whether it is providing your employees with what they need to stay satisfied and remain loyal.

To learn more about how Intrigma’s scheduling solutions can help you enable more flexibility and foster more employee satisfaction, contact Intrigma today.

How Intrigma Can Help Your Organization During COVID-19

How Intrigma Can Help Your Organization During COVID-19

The COVID-19 pandemic has brought many new challenges to healthcare in the United States and across the world. From patient surges to healthcare worker exposure and illness, the potential to be caught off guard is a real threat to staff and patients alike. Scheduling software can help your organization match provider availability and productivity to patient demand, manage schedules according to demand, and provide real-time access to the schedule.

Match provider availability/productivity with patient demand

To maximize efficiency, schedules should do more than document shifts. They should be an integral tool in optimizing providers’ jobs. Fortunately, intelligent scheduling software can enhance schedules to be more interactive and streamlined. For example, scheduling software can help match provider availability and productivity with patient demand. Intrigma can integrate with historical data to predict census and patient demand. This feature helps your organization avoid costly overstaffing during times of low patient census and frustrating understaffing during patient surges. It also helps avoid overtime by tracking each provider’s worked hours. In fact, you can enable specific tracking features to record overtime or FEMA hours.

Manage the schedule according to demand

Many organizations have added staffing to their schedule in the form of COVID-19 service shifts or designated coronavirus care sites and staff. Keeping track of staffing par levels across multiple sites and departments, and then transferring staff to and from sites, is challenging. Intrigma makes it easy to manage the schedule according to demand. The software can delineate scheduling for designated COVID-19 sites and staff or restrict staffing for certain units or shifts. You can determine which staff members you want for each unit.

With the pandemic, patient surges are less of a challenge if you know they are happening in real time. With the right scheduling software, you can shift providers from less busy sites to meet patient surges. Additionally, you can adjust staffing mixes quickly as needed. For example, COVID-19 testing sites require more ancillary staff to collect and process laboratory samples. Scheduling software can help you organize providers efficiently so that the proper staff is where they need to be.

Also, depending on the geographic area, some sites may be very busy while others have a low patient census. Many sites have even transitioned to a remote care model in order to continue to provide safe and effective care to patients. Utilize your staff to its fullest by shifting staff from slow or closed sites to the busiest areas.

Real-time access to schedule

Maintaining safe and appropriate staffing levels in healthcare facilities is necessary to provide a safe environment for your staff and your patients.

Keeping your staff engaged and informed is also essential. As patient surges occur, you can add surge shifts to the schedule in the form of open shifts, which all staff can see (no matter whether they are in the office or at home accessing through the mobile app). In addition, you can make the reimbursement rate visible if your organization incentivizes staff to pick up open shifts.

Additionally, as cases of COVID-19 occur, staff can get exposed and become ill, often without much warning. Intrigma’s software easily accommodates shift trades and swaps on the same day if needed. Shifts can be split between providers for greater flexibility and for increased provider availability as well. You can also post open shifts as soon as they become available, and providers can pick them up as they please. These features help ensure adequate staffing for your units all while allowing your staff maximum flexibility. This type of transparency in scheduling can also encourage staff to take ownership, motivating them to pick up open shifts in an effort to help alleviate staffing shortages.

Despite the unique challenges COVID-19 has brought to healthcare, organizations across the country are rising to and meeting the challenge head-on. The ability to match provider availability with patient demand, manage the schedule according to demand, and have real-time access to schedules can make a meaningful difference in how your organization faces these challenges. For more information, or to try our scheduling software for free, contact Intrigma.

Keeping Your Office Open and Safe During COVID-19

Keeping Your Office Open and Safe During COVID-19

There are many steps an office can take to ensure safe operations during COVID-19. Along with social distancing and infection control measures, you can utilize scheduling software to reduce the risk of exposure to staff and providers. By using telemedicine and planning for staffing shortages and patient surges, you can reduce the pandemic’s impact on operations.

Social distancing and infection control measures

For providers working in person at healthcare facilities, there are some precautions that have become standard over the past few months. The Occupational Safety and Health Administration and the Centers for Disease Control (CDC) recommend the following measures:

  • Conduct daily health screenings of staff, including temperature checks and health screening questions.
  • Keep a six-foot distance between staff when possible.
  • Frequently wash your hands or use hand sanitizer with at least 60% alcohol content.
  • Utilize masks and appropriate PPE.
  • Advise workers to stay home if they are sick, and follow accepted guidelines for their return to work.
  • Routinely clean surfaces and high-touch areas with soap and water, followed by a household disinfectant approved for use for the coronavirus.
  • Follow instructions on the label of disinfectants to ensure appropriate virucidal activity.

Telemedicine tips and scheduling resources for success

Appropriate staff scheduling is important to keep the office running smoothly. COVID-19 has brought telemedicine to the forefront of healthcare, and it offers a way to keep staff working from the safety of their own home. Telemedicine is also a great way to control traffic through your office while still serving the needs of your patients. To enable success with telemedicine initiatives:

  • Schedule support staff so they can contact patients prior to their telemedicine appointment.
  • Ensure patients are directed to the correct platform.
  • Make sure your patients understand how to access and use telemedicine technology.

Telemedicine can help protect your at-risk patients from exposure to COVID-19, and it can help your COVID-19 positive patients who need care at home. By keeping these patients separate, you are also reducing exposure risk for your staff. If patients must come in for a visit:

  • Utilize your staff to screen patients prior to arrival. Calling patients prior to their appointment and asking screening questions over the phone can reduce congestion in office waiting areas.
  • Schedule MAs, LPNs and RNs in order to keep your office running smoothly since these types of screening and triage processes require ancillary staff.

Planning for staffing shortages and patient surges

Staffing shortages are one of the recent challenges facing healthcare facilities as the COVID-19 pandemic progresses. These shortages occur due to office staff being exposed to the virus, becoming symptomatic, or needing time off to care for ill family members at home. Appropriate staffing provides a safe environment for your staff and for your patients. The CDC recommends the following contingency plans for staffing:

  • Adjust existing staff schedules.
  • Hire additional office staff.
  • Rotate staff from low-demand sites and roles to high-demand areas and roles.
  • Shift staff from in-office work to remote work.

Offices should also have a plan in place for supplemental staff if a provider tests positive. When this happens, a 10-20-day absence is necessary. Having efficient scheduling software in place for support staff can greatly reduce the time you have to spend manipulating the schedule. With Intrigma, you can post last-minute open shifts, allow staff to trade or swap shifts, and post surge staffing needs quickly and easily.

Another way to utilize staff and protect employees in the office is through contact tracing. Contact tracing should be done within the office to determine whether other staff will require quarantine and whether patients will need to be notified. Generally, state and local health departments assist with contact tracing and determining who needs to be quarantined and/or tested. However, having contact numbers for all of your staff in one centralized location will help make your communication smooth. Intrigma offers Efficient Communications software that can integrate seamlessly with your existing paging and texting systems.

The CDC also has recommendations for return-to-work criteria for healthcare personnel. It is important to ensure staff do not return too early and risk the further spread of illness throughout the office or to patients. Currently, a test-based strategy for allowing a return to work is notrecommended. In fact, it has been determined that many people continue to shed a small amount of virus for weeks following infection, but it is not at a level that is infectious to others.

Currently, the following are acceptable return-to-work criteria for healthcare personnel:

  • A minimum of 10 days have passed since the onset of symptoms, and
  • A minimum of 24 hours have passed since the last documented fever (without the use of medication that lowers a fever), and
  • There has been an improvement in symptoms.

Next steps

COVID-19 offers unique challenges to healthcare facilities. Guidelines are evolving and frequent changes in protocols can be challenging to monitor. Keeping your office open and safe during this time is essential to protecting your staff and providing high-quality care to your patients. Having scheduling software that can accommodate last-minute changes in staffing is essential to keeping your office running smoothly during COVID-19. Intrigma Efficient Works offers the first vital resource coordination platform and will make a difference in how easy it is to strategize last-minute changes to your workforce.

To learn more, contact Intrigma today.


Ways to Simplify Residency Scheduling

Ways to Simplify Residency Scheduling

Residents look forward to match day to learn what programs they may be spending the next four years of their life with. While match day may be a pinnacle for residents, it is just the beginning of a long and arduous residency scheduling process. Fortunately, efficient and automated scheduling software can create schedule transparency, control schedule access, and facilitate schedule automation and metric tracking to simplify the process for all parties.

Schedule transparency

The importance of schedule transparency, especially for residency scheduling, cannot be overemphasized. Transparency allows both your residents and managers to view the schedule and request changes in advance, reducing last-minute hassles and potential gaps. Additionally, it decreases stress on the residents because they can easily view shifts from their PC or mobile device, thanks to Intrigma’s remote access capabilities.

Intrigma’s scheduling dashboard also allows you to simultaneously view multiple residents’ rotation schedules as well as the actual working schedule. This transparency helps you keep track of where residents are working and to whom they are assigned. Plus, having this all available in one easy-to-view area makes scheduling accessible and a breeze to navigate.

Controlled schedule access

When you have many residents to coordinate, having control of the schedule is imperative, largely due to rules enacted by the Accreditation Council for Graduate Medical Education (ACGME). This council dictates the number of hours per shift and per week that residents can be expected to complete. It also dictates the number of on-call shifts residents can be scheduled for.

Tight control of scheduling can ensure your program is compliant with the ACGME. Intrigma’s scheduling software allows you to restrict access to certain parts of the system, only permitting the chief resident to log in and schedule for certain areas.

Schedule automation and metric tracking

Schedulers’ jobs are multi-fold. They must maximize residents’ schedules while helping them achieve their educational requirements and goals and maintaining their sanity and safety. In fact, overworked residents can threaten patient safety as well. For example, overtired residents may struggle with concentration, which could potentially lead to errors in tasks such as filling out paperwork or prescriptions.

Automated scheduling can avoid these dangerous situations and offers many benefits. It increases efficiency, eliminates favoritism in the schedule, and allows for last-minute changes when required.

Additionally, it creates fairness to residents by tracking any specific day, shift, or other metrics to ensure fair distribution across all residents. For example, you can track which residents are working Friday nights or holidays and make adjustments where needed. This enables you to avoid scheduling residents for too many night shifts in a row and minimize day/night swings in the schedule. Intrigma’s scheduling software also allows you to send deadline reminders to make sure residents submit requests for vacation on time.

As a result, you can ensure compliance with residency and rotation requirements, thanks to software that creates scheduling rules and automation to make your job easier.

Don’t let residency scheduling be the nightmare it is capable of becoming. To learn more about how Intrigma can simplify your residency scheduling, contact us today.